Terms and Conditions
1. About Us
This website is operated by B&D Relief Services ("we", "us", or "our"). We provide information about our business and offer selected products through our online store.
Business name: B&D Relief Services
Business address: Melbourne, Victoria
Email: info@bdreliefservices.com
Phone: 0451 787 345
ABN: 90699226223
2. Acceptance of These Terms
By accessing our website or placing an order through our online store, you agree to these Terms and Conditions and our applicable store policies.
Please read these terms before placing an order. If you do not agree with them, please do not use the online store.
3. Products and Availability
We aim to ensure that product descriptions, images, sizes, and other information are accurate and up to date. Images are provided for illustrative purposes where applicable.
Product availability may change without notice. Products marked "Coming Soon" are displayed for information and are not available for purchase unless the website explicitly allows ordering.
If a product becomes unavailable after an order is placed, we will contact you to discuss the available options, including a refund where appropriate.
4. Pricing and Payment
All prices will be displayed in the currency stated on the product or checkout page. Any applicable delivery charges and other compulsory costs will be disclosed before you complete your purchase.
Payments are processed through the payment methods displayed at checkout, which may include Stripe. We do not intend to collect or store your full payment card details directly through this website.
An order is subject to confirmation and acceptance by us. An automated order acknowledgement does not necessarily mean that an order has been accepted.
5. Order Accuracy and Cancellations
Please review your order, including product selection, size, quantity, delivery address, and total cost, before completing checkout.
If you need to change or cancel an order, contact us as soon as possible at [Insert business email]. We will advise whether the order can still be changed or cancelled.
Your rights under applicable consumer law remain unaffected.
6. Shipping and Delivery
Orders are delivered according to our Shipping and Delivery Policy. Estimated delivery times, delivery charges, and available destinations will be displayed or communicated before purchase where applicable.
Delivery estimates are not guarantees unless expressly stated. If a significant delay or delivery issue occurs, we will communicate with you to resolve it.
7. Returns and Refunds
Our Returns and Refunds Policy explains how to request a return, replacement, or refund.
Nothing in these terms excludes, restricts, or modifies any rights or remedies that cannot lawfully be excluded under Australian Consumer Law or other applicable legislation.
8. Website Use
You agree to use this website lawfully and not to interfere with its operation, attempt unauthorised access, or submit misleading information.
We may update website content, product information, and these terms from time to time. Changes will be published on this page and will not remove rights that customers have already acquired under applicable law.
9. Privacy
We handle personal information in accordance with our Privacy Policy. By using the website, you acknowledge that you have had the opportunity to read that policy.
10. Complaints and Disputes
If you have a concern about an order or our services, please contact us first so we can attempt to resolve it.
Contact: info@bdreliefservices.com
Phone: 0451 787 345
Nothing in this section prevents you from exercising your statutory rights or pursuing any available legal remedy.
11. Applicable Law
These terms are subject to the laws applicable to the business and the relevant transaction. Nothing in these terms limits any mandatory consumer rights that apply to you.
12. Contact Us
For questions about these Terms and Conditions, contact:
B&D Relief Services
Email: info@bdreliefservices.com
Phone: 0451 787 345
Address: Melbourne, Victoria