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Shipping and Delivery Policy

B&D Relief Services aims to process and deliver orders as efficiently as possible. This policy explains our order processing, delivery arrangements, and how we handle delivery issues.

1. Order Processing

Orders are processed after payment has been confirmed and the product is available for dispatch.

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Our usual order processing time is 1 - 3 business days. Processing may take longer during public holidays, busy periods, or circumstances outside our control.
 

Products marked “Coming Soon” are not available for dispatch unless we expressly confirm otherwise.

2. Delivery Locations

We currently deliver to the following locations:
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  • State and territory delivery: Melbourne, Victoria
     

Please contact us before ordering if you are unsure whether we deliver to your location.

3. Estimated Delivery Times

Estimated delivery times begin after an order has been processed and dispatched.
 

  • Deliveries within the same state: Approximately 1 - 3 business day.
     

These timeframes must be confirmed by B&D Relief Services before publication. Actual delivery may vary depending on the destination, carrier, public holidays, weather, and other circumstances.

4. Delivery Fees

Applicable delivery fees will be displayed at checkout or communicated before an order is finalised.
 

Any free-delivery offers will be subject to the conditions stated in the relevant offer.

5. Tracking and Delivery Updates

Where tracking is available, we will provide tracking information or delivery updates using the contact details supplied with the order.


Please ensure that your delivery address, email address, and phone number are correct at checkout.

6. Incorrect Addresses and Failed Deliveries

Customers are responsible for providing a complete and accurate delivery address.
 

If an order cannot be delivered because the address is incorrect or incomplete, please contact us. Additional delivery charges may apply where permitted and disclosed.
 

If a parcel is delayed, lost, or marked as delivered but has not been received, contact us so we can investigate with the delivery provider.

7. Damaged or Missing Items

Please contact us as soon as reasonably possible if an order arrives damaged, is incomplete, or does not arrive within the expected timeframe.


Include your order number and, where relevant, photographs of the parcel or product. We will investigate and discuss the appropriate next steps.


Your rights under Australian Consumer Law remain unaffected.

8. International Orders

​If international delivery is offered, customers may be responsible for import duties, customs charges, or taxes imposed by the destination country, where applicable. Any known additional charges or relevant restrictions should be disclosed before purchase.

9. Contact Us

For delivery enquiries, contact:
 

B&D Relief Services
Email: info@bdreliefservices.com
Phone: 0451 787 345

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