Privacy Policy

B&D Relief Services respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains what information we may collect, how we use and disclose it, and how you can contact us about your information.

1. Who We Are

This website is operated by B&D Relief Services.

Business name: B&D Relief Services
Business address: Melbourne, Victoria
Email: info@bdreliefservices.com
Phone: 0451 787 345

2. Information We Collect

Depending on how you use our website, we may collect personal information such as:

Your name and contact details.
Billing and delivery addresses.
Order details, purchased products, and transaction records.
Messages or enquiries you send to us.
Information submitted through website forms.
Technical information, such as browser, device, and website usage information, where collected through cookies or similar technologies.

We aim to collect information that is reasonably necessary for our business activities.

3. How We Use Your Information

We may use your information to:

Process and fulfil orders.
Arrange delivery and provide order updates.
Respond to enquiries, complaints, and support requests.
Process payments, refunds, and transaction records.
Maintain website security and prevent fraudulent activity.
Meet applicable legal, accounting, and regulatory obligations.
Send marketing communications where permitted and, where required, with your consent.

You may opt out of marketing communications using the unsubscribe instructions provided or by contacting us. We may still send essential messages about orders or services.

4. Payments and Third-Party Services

Our website is hosted on Wix. If online payments are enabled, payments may be processed by Stripe or another payment provider displayed at checkout.

These providers may process relevant transaction and payment information to complete payments, prevent fraud, and meet their legal obligations. Their handling of information is also subject to their own privacy policies and applicable terms.

We do not intend to store your full payment card details directly on our website. Please refer to the relevant payment provider for further information about how it handles payment information.

We may also share necessary information with delivery providers, website service providers, IT and security providers, and professional advisers where required to operate our business.

5. When We Disclose Information

We may disclose personal information:

To service providers assisting us with website operation, payments, delivery, communications, and customer support.
Where disclosure is required or authorised by law.
To investigate suspected fraud, security incidents, or misuse of our services.
With your consent or as otherwise permitted by applicable law.

We do not state that personal information is never shared: some disclosures are necessary to fulfil orders and operate the website.

6. Overseas Processing

Some third-party service providers may store or process information outside Australia. Where this occurs, we will take the steps required by applicable privacy law in relation to such disclosures.

For further information about a particular service provider's data practices, please refer to its privacy policy.

7. Data Security and Retention

We take reasonable steps appropriate to the circumstances to protect personal information against misuse, interference, loss, and unauthorised access, modification, or disclosure.

We retain information for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer service, recordkeeping, and legal obligations. We may retain certain records for longer where required by law.

No online service can guarantee absolute security.

8. Cookies and Website Analytics

Our website may use cookies and similar technologies to support site functionality, understand website traffic, remember preferences, and improve the user experience.

You may be able to manage cookies through your browser settings and any cookie preference tools provided on the website. Disabling certain cookies may affect website functionality.

9. Access, Correction, and Privacy Enquiries

You may contact us to ask about the personal information we hold about you or to request correction of inaccurate information.

We will handle requests in accordance with applicable law. In some circumstances, we may need to verify your identity or may be legally permitted to refuse a request.

For privacy enquiries, contact info@bdreliefservices.com with the subject line "Privacy Enquiry".

10. Complaints

If you have a concern about how we have handled your personal information, please contact us using the details below. Explain your concern and provide any relevant information so we can investigate.

We will review your complaint and respond within a reasonable timeframe. If you remain dissatisfied, you may have the option to contact the relevant privacy regulator, depending on the laws that apply to the business.

11. Children's Privacy

Our website is not intended to knowingly collect personal information from children except where appropriate and lawful in the circumstances. If you believe a child has provided personal information inappropriately, please contact us so we can review the matter.

12. Changes to This Policy

We may update this Privacy Policy when our practices, services, or legal obligations change. The latest version will be published on this page with its updated date.

13. Contact Us

B&D Relief Services
Email: info@bdreliefservices.com
Phone: 0451 787 345
Address: Melbourne, Victoria